Last updated: 16 September 2026.
We deliver to mainland Spain and the Balearic Islands, mainland Portugal, France, Germany, Italy, Austria, Belgium, the Netherlands and Luxembourg.
We do not deliver to the Canary Islands, Ceuta or Melilla. Due to their size or weight, some products may not be available for every destination; if we cannot deliver to your address, you will see this on the payment page before you pay.
Shipping costs are calculated on the payment page based on the delivery address, the weight of the order and the delivery option you choose, and are always shown before you pay.
We prepare orders in our warehouse in Mataró (Barcelona). Orders confirmed Monday to Thursday before 16:00 and on Fridays before 13:00 (Spanish time) normally leave the same working day. Orders received later, at weekends or on public holidays leave the next working day.
The estimated delivery time for each option is shown on the payment page and is counted in working days from dispatch. As a guide, standard shipping to mainland Spain takes 2–3 working days.
In any case, we will deliver your order within a maximum of 30 calendar days from its confirmation. If a product is not available or the shipment is going to be delayed, we will let you know and you can choose to wait or to cancel that product with a full refund of the amount paid for it.
Parcels travel with GLS (Spain and Portugal) and UPS (other destinations). Pallet shipments are handled by Ontime (Spain and Portugal) and DB Schenker (other destinations). When your order leaves the warehouse, you will receive an email with the tracking link.
If you prefer, you can choose free collection from our warehouse on the payment page: C/ Via Sèrgia, 92, 08302 Mataró (Barcelona), Spain. Please wait until we notify you that your order is ready, then collect it Monday to Thursday from 8:30 to 17:00 or Friday from 8:30 to 13:30, bringing your order number. Please note that this is a warehouse, not a showroom.
Check the parcel when you receive it. If the packaging shows knocks or visible damage, tell the carrier at the time of delivery and let us know as soon as possible (ideally within 48 hours) at soporte@evacaravan.com, with photos of the parcel and the product. This helps us deal with the incident with the carrier and does not limit your guarantee rights.
If you are not at the delivery address, the carrier will leave a notice to arrange a new delivery. If the order is returned to our warehouse because of an incorrect or incomplete address, or because it could not be delivered for reasons beyond our control, we will contact you; in that case, sending it again may involve a cost.
For any questions about your shipment, email us at soporte@evacaravan.com or call us on +34 937 903 526 (Monday to Thursday 8:30–17:00 and Friday 8:30–13:30, Spanish time). Our full conditions of purchase are set out in our General Terms and Conditions of Sale.
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